How do I include my DNA rate within the ‘points of contact’ (or number of sessions per accepted referral)?

If you take your average number of appointments per accepted referral where they are attended (e.g 5.7) and then calculate the average number of appointments that are normally ‘did not attends’ (e.g. 0.6). By adding these together you will reach your total average appointments per accepted referral, including your DNA rate (e.g. 6.3). For more support on this, please feel free to contact our team on This email address is being protected from spambots. You need JavaScript enabled to view it..